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FAQ
To answer some of your most frequently asked questions about our web hosting services, we have presented some of them below for you. If there is a question that you have that we have not answered below then please contact us.
A Domain Name is an address that tells web browsers (i.e. Internet Explorer) where to find your website, and lets an email know where to find your inbox. Once you have bought a Domain Name, you can Host a website and set up email accounts relating to that Domain Name.
How do I know if my Domain is available?
Please visit http://www.sitemyx.com/whois.php to check. You should only type in the Domain Name - the extension is accessible from a drop down menu.
What Domain Names can I register with Sitemyx?
Sitemyx currently offer the following Domain Names for registration:
.com / .net / .org / .biz / .info / .name /.mobi
.name.my / .com.my / .net.my / .org.my / .my
.eu / .us / .bz / .cc / .tv
There are a large amount of alternative extensions available, and we will register them upon request.
How long does it take after registering before you can use your Domain?
Your domain will usually be active for administration within 1 hour of your order.
How long can I register a Domain Name for?
Global Domain Names can be registered with us for between 1-10 years.
Can I register more than one Domain Name?
You can register as many Domain Names as you require through our company. Please note, however, that there are restrictions to the amount of Domain Names that you can Host on our packages, and you may need to consider upgrading your Hosting package.
Yes, we support FTP. We recommend you use FileZilla.
What can I do if the Domain Name I want is already registered?
In this case, you will have to register the Domain with a different extension. Otherwise, all you can do is contact the current registrant of the Domain Name, and see if they are open to offers for the control of the Domain. Sitemyx will not make any offers for Domains that have already been registered, we will only register available Domains, or accept transfers of Domains that you own the registration for.
What's the difference between a domain name, web space?
It's important to remember that domain name registration and web space are separate services. They are all associated with your domain, but technically and commercially they are separate. The concepts are a bit abstract, so let's make them concrete. If we think of the internet as being like a high street where you want to set up shop, domain names are like signs, web space is like premises.
What payment methods do you accept?
You can pay by any major credit or debit card, check, PayPal, Public Bank or Maybank transfer.
How do I log in to my webmail?
Go to www.yourdomain.com/webmail, log in with username@yourdomain.com and password.
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